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Campus

Quantock Post Room: everything you need to know

By ESussex 09 Sep 2019

The Quantock Post Room provides a complimentary service to ensure the safe/secure receipt of your parcels.

It is situated in the Quantock pavilion, at the bottom of the student village.

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Royal Mail & post boxes

  • Royal Mail will deliver post directly to the post boxes in front of the pavilions (student village)
  • In Carroll Court they will deliver to the post boxes:
  • House 1-6 and 34-52: next to house 1
  • Houses 7-33: next to house 32
  • items that require a signature will be brought straight to the post room
  • Your post box is the same number as your house/flat & is shared with your whole house/flat
  • Each postbox is secured with a coded padlock: go to Cotswold Customer Services to get your code.
  • Please check your post box regularly and ensure that the padlock is secured afterwards.
  • If any damage to the padlock, please report Cotswold Customer Services

Couriers

  • Couriers should always try to deliver directly to you, either at your house or via the intercom to your flat
  • Arrange a delivery time that you are available at
  • Couriers are not allowed into student village so therefore you should sign and collect your parcel at the pavilion
  • Please don't ask the couriers to deliver to Cotswold Customer Services or the Post Room if you are on-site and available to collect it yourself

Processing, collecting and returns

  • If you use our complimentary service, be aware that parcels can take up to 48 hours to process - maybe longer if it is over a weekend/bank holiday. 
  • During busy periods, e.g. Black Friday, processing can take +72 hours. Therefore we recommend you always be in to receive parcels, or make an order as far in advance so it is available to you when you need it. 
  • When we have received a parcel for you, we will notify you when it is available to pick up. Please come to pick it up as quickly as possible following this email.
  • If we haven't sent you this email notifying you to come and collect something, your parcel is not ready to collect and we will not be able to let you to collect it.
  • BE AWARE: even if your courier notifies you that your parcel has been delivered to us, you cannot collect it from us until we have processed it and emailed you ourselves.
  • You have 14 days to collect your parcel from us, after this period it will be returned to sender
  • Due to data protection and privacy laws, we are unable to release your parcel without any photo ID (student ID, driving license/ passport). Please bring one form of ID to avoid disappointment <3
  • The post room does not operate a returns service, you can use the Campus Post Office (1E11) or arrange courier collection

Collecting on behalf of a friend

  • You can nominate a friend to collect your parcel
  • But first you must email us your full name and student ID, request for a friend to collect it and provide their name and student number
  • They will need to bring their student ID when they collect this for you

Sending post/parcels

  • There are red post boxes in each pavilion to post letters
  • Please ensure these have the correct postage stamps attached and your address on the back
  • Do not post urgent items here as they may take longer than usual to be processed
  • There are no collections over the weekend, over bank holidays or UWE closure days
  • Urgent post and parcels can go to the Campus Post Office (1E11) open Mon-Fri 12pm-2pm.