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keys in a door

Accommodation

Help - why doesn't my key work?

By JForrester 30 Sep 2020

Access and key cards are connected to a live system and will expire unless updated at least every 7 days on a main reader. So if you find your key card doesn't work ....



My Brilliant Friend Door GIF by HBO



1. Try updating your fob on the main reader

In order to update, hold on the main reader, the light will go blue then green, do this 3 times and then you are good to go!

Main readers can be found ....

Student Village  -Reader outside each pavilion 

Carroll Court -On the side of N-block, opposite houses 1 and 2, see map below.

Carroll_Court.pdf (69KB)

Wallscourt -Each block entrance or Wallscourt Customer Service Desk pavilion 

Hollies -Each block entrance



2. If your fob or card still doesn't work please call

Cotswold or Wallscourt Customer Service desk (07:00 - 19:00)

Hollies and Glenside Resident Assistants (18:00 - 23:00)

Security / Out of hours (09:00 - 07:00)

Contact details can be found here.



If you have a physical key and you find that you can't access you accommodation, please ensure the key is being placed into the lock correctly, if this still doesn't work, call the appropriate contact above.

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