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Accommodation

Glenside & The Hollies - post and parcels

By JForrester 05 May 2020

The Glenside Post Room provides a complimentary service to ensure the safe/secure receipt of your parcels.

It is situated in H-block opposite porters lodge near the Traders Café and is for students residing in Glenside and Hollies accommodation.

Current post room opening hours (starting 21st September) :

Monday to Sunday 18:30 - 20:00

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a screenshot of a cell phone

Royal mail and Postboxes

  •  Mail is delivered to the post boxes located in the corridor between Car Park 4 and 5.
  • Your post box is the same number as your house/flat & is shared with your whole house/flat
  • All postboxes are secured with coded padlocks, codes have been sent to your email. If you haven't received this please contact Accommodation Services, contact a Resident Assistant if you're not sure of your code
  • Please check your post box regularly and ensure that the padlock is secured afterwards.





Ordering parcels via a courier

  • Couriers should always try to deliver directly to you, either at your house or via the intercom to your flat
  • Arrange a delivery time that you are available
  • If you are not in the courier will deliver to the post room 

Collecting parcels from the post room 

  • The Resident Assistants open the post room from 18:30 - 20:00 each day, they will process your parcel and send you an email when its ready to pick up 
  • Please ensure you use the hand gelling stations nearby before and after collecting your post, When collecting items from the post room only one person can access the area at any one time, a face covering must be worn when collecting your post or parcel 
  • Due to data protection and privacy laws, we are unable to release your parcel without any photo ID (student ID, driving license/ passport). Please bring one form of ID to avoid disappointment.
  • If we haven't sent you this email notifying you to come and collect something, your parcel is not ready to collect and we will not be able to let you to collect it.
  • BE AWARE: even if your courier notifies you that your parcel has been delivered to us, you cannot collect it from us until we have processed it and emailed you ourselves.
  • You have 14 days to collect your parcel from us, after this period it will be returned to sender
  • The post room does not operate a returns service



Processing, collecting and returns

  • If you use our complimentary service, be aware that parcels can take up to 48 hours to process - maybe longer if it is over a weekend/bank holiday. 
  • During busy periods, e.g. Black Friday, processing can take +72 hours. Therefore we recommend you always be in to receive parcels, or make an order as far in advance so it is available to you when you need it. 

Collecting on behalf of a friend

  • You can nominate a friend to collect your parcel
  • But first you must email us your full name and student ID, request for a friend to collect it and provide their name and student number
  • They will need to bring their student ID when they collect this for you

Sending letters and parcels

  • The nearest place to send parcels is the Co-op in Fishponds

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