If you need to report a maintenance problem in your accommodation you can do so at:
We will respond to your request as quickly as possible, but please do bear in mind that we operate on a priority basis using the following guide:
Priority A – Emergency Repairs: These repairs are those which if unattended would cause a danger to health, a risk to the safety of the residences or serious damage to the building. We aim to attend to these within 24 hours of becoming aware of the problem. Depending on the nature of the issue it may take longer to deal with.
Priority B – Urgent Repairs: Repairs which affect the comfort or convenience of the resident/s. We aim to deal with these within five working days of becoming aware of the problem.
Priority C – Non Urgent day-to-day repairs: These are reactive repairs which do not fall into either of the above categories and which can wait a short while before they are dealt with. We aim to deal with these within twenty eight working days of becoming aware of the problem.
Priority D - Planned maintenance programme: These would be desirable improvements which would be considered in the programme of major work planned by the university.
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